The General Terms and Conditions (hereinafter referred to as GTC) regulate the contractual relationship between Hotel Strážnice, Předměstí 1651, 696 62 Strážnice, operated by BUFFY TRADE s.r.o., Za Tratí 685/1, 696 01 Rohatec, Company ID: 07086822 (hereinafter referred to as the Provider or Company) and the Client – a natural or legal person who orders accommodation at the Hotel as the Customer (hereinafter referred to as the Customer).
In the event of any conflict between the provisions of contracts, including standardized contracts of the Company, and the provisions of these GTC, the provisions of such contracts shall prevail over the provisions of these GTC. The GTC become part of the
pre-contractual arrangements at the moment such negotiations begin between the Provider and the Customer and become part of the
contract at the moment it is concluded.
Article I
Pre-contractual arrangements
Pre-contractual arrangements include the ordering of services, the negotiation of their conditions, and the confirmation of the final order by the Provider. Orders for services must be made in writing or electronically through the booking system and must clearly indicate who is making the order and what its subject is (type of services, dates, prices, etc.). Orders must be sent to the relevant department of the Company, i.e., the
Sales and Reservation Department, or to the
Operations Manager. By signing the order or confirming it via email, the Provider expresses agreement to provide the ordered services within the agreed scope, and the
contract is concluded at this moment. If additional services are ordered later by the Customer or by a person designated or representing the Customer, both the Provider and the Customer are obliged to proceed in accordance with this article. The Provider undertakes to make maximum effort to provide the additionally requested services but
does not guarantee their availability.
Article II
Obligations of the Contracting Parties
By concluding the contract, the Provider undertakes to provide the services specified in the contract to the Customer, and the Customer undertakes to use these services and pay the agreed price to the Company.
Article III
Check-in
Upon arrival, each guest must present an
identity card or other identification document at the hotel reception. After fulfilling the legal requirements, including completing the
registration card (record for the foreign police), the reception will accommodate the guest and provide further information regarding the stay. An
Accommodation Rules document forms an integral part of these General Terms and Conditions.
Article IV
Payment Terms
If the Provider requires a
deposit for the ordered services, the Customer is obliged to pay this deposit properly, i.e., in the amount and by the due date specified in the contract. Payment of the deposit means that the relevant amount is credited to the Provider's bank account unless otherwise agreed. If the deposit is not paid properly, the Provider reserves the right to
cancel the reservation and charge cancellation fees in accordance with Article V of these GTC. The Customer is obliged to pay the agreed price for the accommodation. The Customer undertakes to settle the
invoice in cash or by credit card at the end of the stay or within the due date stated on the invoice. Unless otherwise agreed, the due date is
14 days from the date of issue. Any discrepancies in the invoice must be reported by the Customer
in writing within 5 calendar days from the date of receipt. If the complaint regarding the invoice is recognized as justified by the Provider, the due date of the invoice will be postponed and the amount will be payable within the due date stated in the newly issued invoice. If the complaint is found to be unjustified, the amount remains payable by the original due date. Payment is considered completed when the amount is
credited to the Provider’s bank account stated on the invoice unless otherwise agreed. If the Customer is late with payment, the Provider has the right to demand, in addition to payment of the outstanding amount,
default interest of 0.5% of the outstanding amount for each commenced day of delay, starting from the first day following the due date until the payment is made. The Provider reserves the right to apply any payment from the Customer to the
oldest outstanding debt owed by the Customer. The Provider is also entitled to use
blocked financial funds to cover any unpaid amounts incurred during the stay or after the guest’s departure (e.g., minibar consumption, restaurant or café consumption, violation of the smoking ban, etc.).
Article V
Cancellation Policy
Cancellation means the
cancellation, postponement, or modification of a confirmed order. Cancellation must be submitted
in writing to the person who arranged the contractual conditions or, if this is not possible, to the
Operations Manager. If the Customer cancels ordered and confirmed services, they are obliged to pay cancellation fees according to the pricing conditions of the reservation. The cancellation fees will be calculated from the price of the cancelled services including VAT as follows:
Individual reservations
Less than
7 days before the expected check-in date – 100% of the reservation price. Group reservations (4 or more rooms)
- 25% of the total price if the cancellation occurs 19–10 days before arrival
- 50% of the total price if the cancellation occurs 9–5 days before arrival
- 100% of the total price if the cancellation occurs 4 days or less before arrival or in case of no-show
Refund Conditions
For individual reservations, a refund is possible if the reservation is cancelled
more than 7 days before the arrival date. In such cases, the payment will be refunded to the account from which it was received
within a maximum of 7 working days from the date of cancellation.
Article VI
Complaints
Any complaint regarding services provided by the Provider must be submitted
in writing to the person who arranged the contract or, if not available, to the
Operations Manager. The complaint must be submitted
immediately after the deficiency is discovered, but no later than the
day following the last day on which the services were provided. Later complaints will
not be taken into consideration.
Article VII
Withdrawal from the Contract
Each contracting party is entitled to withdraw from the contract under the conditions and for the reasons specified by law or the contract. The Provider is entitled to withdraw from the contract
with immediate effect (in whole or in part) if the Customer seriously breaches the contract, repeatedly violates any contractual obligation, or is more than
10 days overdue in paying any outstanding amount.
Article VIII
Jurisdiction
Alternative dispute resolution:
https://adr.coi.cz
Article IX
Consent to Receive Commercial Offers
The Customer agrees to receive commercial offers from the Provider in accordance with
Act No. 480/2004 Coll. Article X
Force Majeure
If the Provider is unable to fulfill the agreed conditions due to
force majeure, the Provider has the right to withdraw from the contract unless otherwise agreed. Force majeure includes, in particular:
- damage to the hotel due to natural disasters
- epidemics
- government restrictions or prohibitions of activity
In the event of force majeure, the Customer is
not entitled to claim penalties or equivalent compensation from the Provider.
Article XI
Additional Provisions
The contracting parties acknowledge that liability of the Provider, the Customer, and the Customer’s clients is governed by
Section §2894 et seq. of Act No. 89/2012 Coll., Civil Code. Damage will be compensated
financially unless otherwise agreed. If damage is caused by the Customer’s clients and they do not compensate for it, the Customer undertakes to pay the damage as if they caused it themselves. The Provider may require a
payment guarantee upon arrival, such as
pre-authorization of a credit card or a cash deposit. After departure and settlement of any outstanding amounts, the deposit or its remaining part will be returned. If the behavior of the Customer or their clients constitutes a
serious violation of the accommodation rules, the Provider may terminate the accommodation
without compensation. The Customer expressly agrees that the Provider may process and store all personal data provided for the purpose of processing the reservation in accordance with
applicable legal regulations, particularly the
Personal Data Protection Act No. 101/2000 Coll. Guests acknowledge that valuables (up to
20,000 CZK) may be stored in the
room safe or reception safe. The hotel is not responsible for valuables left outside the safe.
Smoking is strictly prohibited in all hotel areas except designated smoking areas. Violation of this rule may result in a
€200 charge for fire safety risk and deep cleaning. Personal belongings forgotten in the hotel will be sent to the guest
via Czech Post at the guest’s expense. All prices are listed in
CZK. Exchange rates follow the
daily rate of the Czech National Bank. When paying by card, the exchange rate may differ depending on the card issuer. The hotel is entitled to use
blocked financial funds to settle any unpaid charges incurred during or after the stay.
Article XII
Final Provisions
These
General Terms and Conditions enter into force and effect on 1 January 2020. 
